![]() With our new service, customers will be able to upgrade entirely to our Hosted Voice service with Skype for Business as the front end tool. ![]() Integrating an existing PBX system with Skype for Business is not straight forward, resulting in many organisations putting it quite a way down their to-do list. James Mitchell, Senior Product Manager for Unified Communications, said: The result is that while many have adopted Skype for Business within the wider Office 365 package, they only use the video conferencing and IM functionality, maintaining the PBX phone on the office desk for voice calls. Many organisations have been averse to adopting full Skype for Business functionality and have maintained their PBX phone systems because telephony is still considered the central form of communication, with any change being seen as too risky. Claranet’s new service fully integrates Skype for Business with the Hosted Voice cloud PBX set-up, ensuring the advantages of both approaches for end users. The new service means that organisations will benefit from the superior enterprise-grade functionality of a hosted PBX system, with the front end usability of Skype for Business within the wider Office 365 family.Īs a standalone product, Skype for Business is a market leading tool but it lacks the enterprise grade telephony functionality that comes with a PBX system. Claranet, the leading managed services provider in Europe, has launched its new Skype for Business integration for the Claranet Hosted Voice service in the UK.
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